Ex-agency person who joined a big brand’s marketing team a few years back. Just my two cents: I think that what the industry need is client education. I don’t think people who have never been in an agency really gets how about agency function. I don’t think they get that people don’t only work for them alone, or that resources are shared (because this is not the model of a typical brand; people just work on one brand or one category). They don’t get any technicalities or production process. they truly don’t know any better so they think everything can happen in minutes/ hours and everything is just a simple job. If clients become more educated about agency life and processes, I’m sure that a good portion of clients will be able to plan earlier, brief better, and give less dumb comments.
I’m lucky to work for an agency that takes burnout seriously. I was working 60-70 weeks for about three months nonstop – starting with 8 am to 8 pm calls before being able to actually do work.
My advice is to speak to your direct supervisor, and then speak to HR. My direct supervisor knew I had been over capacity for some time but it wasn’t until she got a call from me sobbing that she told me to take a sick day. I then spoke to HR about the support I needed, where my head was at, and that I didn’t know where to go from there. She encouraged me to speak to my doctor and take it from there.
My doctor advised medical leave which I was very against but knew I needed it if I wanted to stop thinking about walking into traffic. I got the note, provided it to HR, and all was taken care of from there.
Start with your doctor, who will advise the next course of action (meds or sick leave). Your company can’t fire you for having a medical condition. Take care of yourself.
Everybody knows they need to retain talent. In my experience, unless you leave or make it very clear you want to leave, zero things change. There are cosmetic changes that last a couple of days and then go back to being the same. As an industry, creatives need to be able to separate ourselves from our jobs. Not take feedback personally and leave work at work. But then again, easier said than done.
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